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TIPS & CARE

Turn around time is 5-7 days 

 

All conchos should be checked & tightened after a few uses, and

again every couple months to prevent concho loss. 

 

A dab of clear nail polish on the screw before attaching the concho

will keep them tight and removable when needed.  

 

All tack and leather items should be cleaned after getting covered

with sweat, as this is very hard on the leather & causes corrosion to hardware. A baby wipe is a quick and easy way to do this on the go. 

 

Store your items in a dry location when not in use. 

 

Oil your leather about once a year to prevent cracking.

 

You can clean your crystals by simply using damp towel with a little Dawn or Windex on a lint free towel. 

 

Black Rock is a great conditioner for the leather.  

 

If your browband seems really small it most likely is a 1 ear style set!  (it has happened a few times where the headstall is oddly small when it arrives.  I figured out what was happening and quickly sent her a photo of the set on a horse and we figured out the problem~ It wasn't a browband set it was a 1 ear set.  We all are always learning :)

 

Horse Harness Assembly: if you need help with the harness assembly google has tons of photos of driving harness parts that should help out.  If you would like me to email you a link I can do that also.  

 

If you have any questions please let me know !!

 

RETURNS

Returns are few and accepted graciously. 

 

Your satisfaction is very important to us. If you have a problem with your order, please contact us right away!

click on the contact us tab at the top

 

We will issue refunds (less shipping costs) for unused in stock merchandise returned within 14 days all buckled to original positions.

 

We do not issue refunds on custom or personalized orders, but will gladly work with you to correct any problems you have with your order.

 

A 15% restocking fee will apply to refunds, no restocking fees on exchanges. 

 

Although rare but can happen~ If you lose a stone I will replace it at no charge. Please contact us for shipping details.  

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